Starting the New Year Right

At Apprize Solutions, we recommend formal planning on an annual basis. And while many companies plan, one survey indicates that only 23% say their planning drives important decisions. In fact, less than 3 in 5 say that they link their budgets to strategies and fewer than one-third link employee compensation incentives to strategy. So, how […]

“We are They” – Representing Your Team

When I was first managing a new customer support team, I moved into the area a few hours a day so I could get a feel for how people were responding to customer calls. It wasn’t long before I heard a relatively new Customer Support Rep (CSR) say to a customer, “I don’t know why […]